Shipping policy
Where we ship
We ship to the European Union, the United Kingdom, the United States, Canada, Australia and New Zealand. If your country is not offered at checkout, we cannot ship there yet.
Cost
Standard shipping is free on every order, with no minimum, and every parcel is tracked whichever option you pick. At checkout you choose one of three:
- Free Shipping (with tracking) — $0.00. This is what most orders go out on.
- Priority Processing — $3.99. Your order is prepared ahead of the queue.
- Priority Processing & Shipping Insurance — $5.99. Prepared ahead of the queue, and the parcel is insured while it is in transit.
The two paid options change how quickly we get the parcel out of the door, not how long the carrier takes to bring it to you. Delivery times below are the same on all three.
How long it takes
Two parts, and you should count both. First we prepare the order: most leave the warehouse within two business days, while the aroma diffuser and the facial massager take three to seven business days. Delivery then takes up to 15 days to the EU and the US.
Every product page shows the date your order should arrive by, with both parts already counted.
Tracking
You get a tracking number by email as soon as the parcel ships, and you can follow the parcel at any time on our tracking page. Tracking can take two or three days to start updating after it is issued; that is normal and does not mean the parcel is lost.
Split parcels
If you order several items they may arrive separately, each with its own tracking number, at no extra cost to you.
Customs and import duties
By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.
Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.
Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.
The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.
To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.
The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.
Wrong address or a parcel that never arrives
Check your address before you pay. If a parcel is returned to us because the address was wrong or nobody collected it, we can resend it once you cover the new shipping. If tracking has not moved for 15 days, write to us through the form on our contact page and we will open a case with the carrier and replace or refund the order.