Refund policy

You have 30 days from the day your order is delivered to ask for a return. The item must be unused, in the condition you received it, and in its original packaging with every accessory.

For hygiene reasons, sleep masks and anything else worn against the face, including the LED face mask, can only be returned if the seal on the packaging is unopened.

How to start a return

Write to us through the form on our contact page with your order number and a sentence about what is wrong. We answer within two business days and send you a prepaid return label, so you do not pay for return shipping. Please do not send anything back before we have confirmed the return: parcels sent without a return authorisation cannot be refunded.

Refunds

Once the item reaches us and we have checked its condition, we refund the full price of the product to your original payment method within 10 business days. Shipping paid on the original order is refunded only when the return is because of a damaged, faulty or wrong item. Your bank may take a few more days to show the money.

Damaged, faulty or wrong items

Check your parcel when it arrives. If something is broken, faulty or not what you ordered, contact us within 14 days with a photo. We replace it or refund it in full, and we cover the shipping both ways.

What cannot be returned

• Anything worn against the face whose seal has been opened, for hygiene
• Gift cards
• Items damaged by use, or returned without their packaging and accessories

Cancellations

An order can be cancelled at no cost as long as it has not shipped. Once it has left the warehouse, treat it as a return.

Your statutory rights

If you are shopping from the European Union, you have a 14-day right of withdrawal that runs alongside, and does not replace, the 30 days above. Nothing in this policy limits the rights you have under the consumer law of your own country.